the complete guide to success story marketing

Customer Stories Q&A – Live on Facebook

Author: ; Published: Sep 26, 2011; Category: Uncategorized; Tags: None; No Comments

This Wednesday, I’ll be the guest expert on a live Q&A on Erin Blaskie’s Facebook page.

Come join me and Erin at 1 EST on Sept. 28, and bring your questions about marketing with customer case studies and success stories!

Click over and like Erin’s page to join in.

Learn more about Erin, entrepreneur and owner of BSETC.

How HP Case Studies Cater to Readers and Skimmers

Author: ; Published: Sep 22, 2011; Category: Uncategorized; Tags: None; 2 Comments

Over and over, we hear that most buyers don't really read marketing copy, but rather skim it. So how does that affect the way you present customer stories?

First, that may not always be true. Some skim while others want to read more. Or, someone might intially skim but read more closely further into the buying cycle.

Given that, it's important to structure your customer case studies and success stories to meet the needs of both types of readers.

One of the best ways is to summarize all the key information on page one of a multi-page story in a sidebar. On a web summary, do the same. Give the highlights and then offer the option of reading and/or downloading the full story.

HP does this nicely in a story featuring a restaurant customer...



Page one of the four-page story includes very little text. Instead it highlights the objective, approach, IT improvements and business benefits in a sidebar section.

It's not just critical because it's a four-page story. If it's a two-pager, or even a one-pager, feature that sidebar summary early on.

Skimmers have all the info they need right there. But for those who want more, there's the detail unfolding in the accompanying text.

You get all the can't-miss highlights out there quickly and readers can decide if they want more detail.

And remember, prospective customers aren't just reading your content online. If you create a downloadable PDF version, they can grab it, email it to colleagues or print it.

What other ways do you cater to readers AND skimmers in your customer stories?